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I was wondering how long it took for others to receive their old passport back from the HMPO.
My new one was delivered on 23rd, but the TNT tracking website indicated that the shipment was ‘supporting documents.’
Obviously, I was happy that they delivered the new passport, but as I paid for tracked delivery of old one (it appears that this was a mistake), I wondered if I would be able to track that delivery using the same PAN number. Any info would be appreciated.
Thanks!
I was wondering how long it took for others to receive their old passport back from the HMPO.
My new one was delivered on 23rd, but the TNT tracking website indicated that the shipment was ‘supporting documents.’
Obviously, I was happy that they delivered the new passport, but as I paid for tracked delivery of old one (it appears that this was a mistake), I wondered if I would be able to track that delivery using the same PAN number. Any info would be appreciated.
Thanks!
I did post office digital application, and they said that all passports from that branch are sent to Durham. They send them in special pouches, so you cannot track the delivery of your individual passport, which made me worried, as it took 11 days to register mine as received.
chalie2566, I figured out that the reference number you got for your passport should be used as PAN number on the TNT website, without the letters (POD or POX), just the digits. Then you can see the consignment number given to you and all shipping info.
I paid for tracked return of the old passport and now I can see that it will be delivered first, hopefully the same PAN number will then work when I need to track the new passport.Greaz90, on one of the occasions when I registered for a callback I was contacted from this number, so I subsequently used it to call, you have to wait for someone to respond, but at least you are never cut off: 01633 285 422
After calling repeatedly to escalate my adult renewal and speaking to 6 different people who all gave me different information, I got through the Complaints on Friday 17th and was allowed to submit my documentary evidence via email. I am sure that this helped as my application was approved today and the passport was printed and sent. Here is the timeline:
Passport printed and sent 1:58pm on 20 July 2020
Application approved 1:13pm on 20 July 2020
Application being processed 11:11am on 20 July 2020
Documents received 9:49am on 17 July 2020
Application received 3:22pm on 6 July 2020
Application submitted 3:22pm on 6 July 2020I just wanted to ask if any of you know when you can track the delivery on the TNT website and what code should you put into Consignment Number/PAN number, presumably the code issued by the HMPO when submitting online application? Thanks in advance for all help!
After calling repeatedly to escalate my adult renewal and speaking to 6 different people who all gave me different information, I got through the Complaints on Friday 17th and was allowed to submit my documentary evidence via email. I am sure that this helped as my application was approved today and the passport was printed and sent. Here is the timeline:
Passport printed and sent 1:58pm on 20 July 2020
Application approved 1:13pm on 20 July 2020
Application being processed 11:11am on 20 July 2020
Documents received 9:49am on 17 July 2020
Application received 3:22pm on 6 July 2020
Application submitted 3:22pm on 6 July 2020I just wanted to ask if any of you know when you can track the delivery on the TNT website and what code should you put into Consignment Number/PAN number, presumably the code issued by the HMPO when submitting online application? Thanks in advance for all help!
Great news James! Thank you again for your helpful advice 🙂
I am still waiting for the call from the specialist team to expedite my application but being on this forum has assuaged some of my worries, as I could get some sense of the process.
All the best to you and your family!I have POD but no way of knowing if the passport actually arrived there, as you would have if you posted it yourself. So far on the site it still says We are waiting for your old passport
I did PO digital check and send too, apparently it went to Durham, but as you say there is no way to track your passport since it is sent in a special pouch, or so I have been told. I thought that I would speed things up by using post office for photos etc. but it seems that this is not the case. My passport is still not registered as received and post office staff say that there is no way to confirm that the pouch with my passport has even reached the Passport Office!
Thank you! Presumably you are put through Complaints once you get to speak to someone on 0300 222 0000?
I am still waiting for the callback and keep calling trying to get through…
Jamesd1974, could you please give me the email address you used to send your support docs? Thank you!
