Hey everyone.
I’ve been lurking for a few weeks now – I’ve got a lost passport application that has been outstanding since the 25th of April now. I made the application online so my application is currently in Liverpool which isn’t too bad but Peterborough is closer for me.
Anyhow, I managed to make my way through to applications on Monday (20th) finally who advised me to email the Liverpool upgrade team with my evidence which I did at 2pm – they also submitted a request at their end so I have acknowledgement from their side also.
It’s now Thursday and it’s been 76 hours – no one has gotten in touch with me and the operator I spoke to this morning said that they were unable to put me through to the upgrade team (even though another operator yesterday had me sat on hold for 2 and a half hours to get through to them, before I got an office closed message) and all I can do is ‘just wait’.
I’m really anxious because I don’t even think my application has been through an examiner yet so there could even be an issue with it.
Has anyone got any advice on what I can do or who I can get through to?
Worst case is I’m planning on going down to Liverpool on Wednesday morning. I am going to take a filled out fast track form and a counter-signed photo with me just in case there is something wrong. Has anyone had any experiences around this?