[passportproblems]

@nixxi92

I emailed london on Monday and Durham on Wednesday. I had been told to email my local office and then told I should have emailed the office with my application.

I’ve heard nothing from either. I was told it won’t happen over the bank holidays. Hopefully I’ll hear on Tuesday 🤞🏻

[passportproblems]

@fielding28

No consistency!! I was told the Durham office have skeleton staff this weekend and upgrade calls are expected from the 19th!!! 🤬

[passportproblems]

@Rhianjl

That is great news!! There is hope for the rest of us, I’m waiting on my call from Durham office!

Question, who dealt with you upgrade? The office who held your documents or your local office?

[passportproblems]

Ahhhh! I was given the wrong information and told to apply to my local office for upgrade not to the office holding the original application!! Now I have wasted 48hours and had to reapply to Durham!

In fact I had originally sent the application to Glasgow and it was moved internally! Nice of them to tell me that too!!!! 🤬🤬🤬🤬

[passportproblems]

I am using the upgrade service for my daughters renewal to an adult passport. I have been told that is ok? I allied you the london office on Monday. Not heard back yet.

[passportproblems]

I have been given the london details to upgrade. I’ve not heard anything back yet. Anyone had any success?

[passportproblems]

So long story! I’ll try and make it as simple as possible!

Applied 3 daughters passports March 5th,
2 to Liverpool and one to Glasgow. 3 in Liverpool no problems both back by the 20th March!

The other one is another story! After taking a long time for them to acknowledge the old passport I was wrongly told to report the passport lost!

Documents then received 2 days later, after lots of calls had the lost report removed so the passport could still be used as documentation. After a week had another text to say docs received again! It seems the passport was moved to Durham. Still not a great situation. Finally changed to processing on the 30th March. And today still no change, apparently waiting to be examined although it had been marked as urgent as we are due to travel soon.

So update, still processing. We travel to Florida on the 5th May. I have now been given details to fast track on the new system?! I have sent an email to the london office to be processed! Not heard anything yet, but I’m hopeful it won’t be long.

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