I’ve been checking this forum regularly so just wanted to update with my experience. Sent two applications for child renewals one went to Durham (our closest office) and one went to Glasgow ….both passports arrived a day apart.
Glasgow office:
Submitted online application: 23rd Feb
Old PP sent/counter signatory completed: 24th Feb
Royal Mail tracking signed for: 25th Feb
Old PP officially received: 8th March
Application approved: 11th March
Sent: 14th March
Passport arrived: 16th March – I wasn’t in and it was posted through the door.
3 weeks 1 day – start to finish Durham office
3weeks 0 days – start to finish Glasgow office.
I was sent both an email and text at each of these stages so there really is no need to check the progress of the application unless you’ve not put your contact details.