[pclem0003]

I have honestly had the most amazing experience with the upgrade team.

I fly on Thursday the 16th June and rang to start the upgrade process on the 2nd. I was informed I wouild recieve a callback with more details within 48 hours, got called back within 20mins, had my email sent off with proof of travel and application details 15 mins after that. Got an immediate confirmation email from the Peterborough upgrade team, followed by a 2nd confirmation email later on that day. (This was still on the 2nd)

Yesterday (7th) recieved an email stating they had recieved the request and noted date of travel.

Today (8th) recieved phone call stating I could pick up from my local passport office tomorrow.

Genuinely didn’t expect it, delighted!

[pclem0003]

Has anyone NOT got their passport after applying for the upgrade service?

[pclem0003]

Hey guys, got the confirmation email about the receipt of the upgrade request.

Will the next time I hear anything be the call 48 hours beforehand? How do I make payment for the service / how does it work?

[pclem0003]

Anybody have direct Belfast number?

[pclem0003]

Honestly not sure if the only people that come on this forum, are ones that are still waiting, so there’s a bias?

You hardly ever read of anyone making it through processing without having to go the upgrade route. I see only one in this particular thread!!

It’s crazy.

[pclem0003]

Hi there all,

Does anybody know when applying for upgrade, you have to collect thew passport from the office it’s always been processing with.

Just found out my application is with Peterborough, however, my closest office is Belfast.

Will I have to fly to Peterborough to collect?

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