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YOU ARE RIGHT ON EVERY COUNT.
There is no humanism in automation and very few people. We are also frustrated and feel let down by a failing system.
On a better note( you can read my comments in the Glasgow section) but we found a TNT CONTACT NUMBER(0800)this morning and let it ring for 2 hours and behold….my wife actually spoke to a person!
Now they say they are inundated(suprise suprise) but say that both our passports will be delivered on Monday 20th September.
I’m not holding my breath.
I hope you fare better and hope TNT are not the couriers.My wife should have received her renewal from TNT on the 16th September, after notification on 15th September that it was on it’s way, and it did not arrive. It was prepared by the Liverpool PPO but could not be tracked by them as though they had washed their hands of it after allowing TNT to have it. Also it could not be tracked by TNT because the site was not working. Seems like we’d do better as an immigrant or on the black market? What a CU! Hope you got yours!
Forgot to say….looks like all tel no for PP office are possibly the same number but late in the afternoon on16/09/21 I did get a call back, which I thought I no longer needed since I was expecting ou PPs to be delivered that day.
That was mistake No.8…..we’re still waiting and it now 17/09/21.
It’s been a frustrating and very costly experience ….and its STILL NOT OVER!!!My wife and I decided to renew our passports even though we had 3 1/2 months left but we planned a holiday abroad and my wife read on the PO site that some countries needed 6 months remaining on a PP before leaving the country visited.We had already booked our flights and hire cars and didn’t consider any lengthy delays considering schools had restarted following the summer break.
We planned to fly out on 15th September which was over 3 weeks away from the time we applied online for renewals.
That was our first mistake….underestimating renewal delivery times.
Application history
StatusDate
Passport printed and sent 5:06pm on 14 September 2021
Application approved 1:20pm on 13 September 2021
Documents received 10:15am on 25 August 2021
Application received 1:41pm on 23 August 2021
Application submitted 1:41pm on 23 August 2021
Second mistake was our application method.
We both applied separately online, using our own different email addresses.
My renewal went to Glasgow, my wifes went to Liverpool….we should have just used one email address.
Third mistake. After several frustrating days trying to contact and speak to someone we had to request a call back. We could not pay for fast track or premier service because our application had already been accepted, so any changes to improve speed of delivery were thwarted.
Just when we thought that the holiday was going to have to be cancelled we both received a message by text and emails, separately, to say the applications were approved and going to print, then delivery. That was on the 13th September….maybe , just maybe we may still salvage our holiday.
Fourth mistake…passport printed and sent on 14th September by courier with TNT.
Fifth mistake…we both received seperate notifications that TNT would deliver on 16/09/21 between 0800 and 20000hrs.
Sixth mistake…..waited in all day….and no delivery.
Seventh mistake…..UNABLE TO FOLLOW OR CHECK ANY DELIVERY TRACKING. The PO do not update after passing on to the courier in this case TNT and the TNT site did not work and we did not receive any notifications.
It is now17/09/21 and still no delivery.
We cannot rebook our flights because we cannot check in without a passport number.
We dare not book a hire car because we may not have a flight.
We had planned to take our Covid antigen test kits with us for convenience but cannot purchase without a PP number.
We cannot book into the destination country tracking form without a passport number.
AND WE ARE DTILL WAITING…..MAYBE WE SHOULD JUST FORGET A HOLIDAY…
OR MAYBE WE SHOULD COMPLAIN ABOUT A VERY POOR SYSTEM.
BUT TO WHOM….the PO does not answer the phone and TNT customer service and tracking are non-existent.
