pix6608

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Viewing 14 posts - 1 through 14 (of 14 total)
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  • in reply to: Child's renewal #2010
    pix6608
    Participant

    Passport printed and sent 8:22am on 16 July 2020
    Application approved 9:17am on 15 July 2020

    I’m expecting to receive around Monday as from previous experience (I did 4 passports at the same time) it takes 48-72 hours from printing to be delivered but will update when I get it.

    in reply to: Complaints call return #1987
    pix6608
    Participant

    I called the number on passport office website – ‭0300 222 0000‬ and because they are so busy it went to voicemail and I left a message. They called back within 24 hours on an office number.

    I called that office number again on Monday and they said they would get the processing team to call me back within 48 hours. That never happened but like the previous poster my passports been approved today so no longer needed.

    I think from other posts that both processing and escalation team are the same people.

    in reply to: Newport #1983
    pix6608
    Participant

    My final passport application has finally been approved.

    Contacted twitter and they are useless they said it was still processing as normal on 7th July. However on the Sunday 5th July i called and was put on the automatic call back list. They called 6th July and advised there was additional checks with the counter signature (I had 3 children passports he he had signed but this one was pulled up for checks). So twitter staff was obviously wrong.

    Requested call back from processing team 13th July but still waiting for this but my application was finally approved this morning.

    Other applications times have been posted previously under different offices.

    Newport:
    Application approved 9:17am on 15 July 2020
    New photo received 12:06pm on 10 July 2020
    Photo rejected 11:55am on 10 July 2020
    Application being processed 12:23pm on 3 June 2020
    Documents received 11:12am on 3 June 2020
    Application received 9:46am on 26 May 2020
    Identity details received 9:46am on 26 May 2020
    Email sent to person confirming your identity 5:25pm on 23 May 2020
    Ask someone to confirm your identity 5:20pm on 23 May 2020
    Application submitted 5:20pm on 23 May 2020

    in reply to: Complaints call return #1982
    pix6608
    Participant

    Requested call back from processing team 13th July but still waiting for this but my application was finally approved this morning.

    I did have additional counter signatures and my photo got rejected.

    in reply to: Photo rejected #1981
    pix6608
    Participant

    I Requested call back from processing team 13th July after I resent photo but still waiting for the call but my application was finally approved this morning.

    Other applications times have been posted previously.

    Newport:
    Application approved 9:17am on 15 July 2020
    New photo received 12:06pm on 10 July 2020
    Photo rejected 11:55am on 10 July 2020
    Application being processed 12:23pm on 3 June 2020
    Documents received 11:12am on 3 June 2020
    Application received 9:46am on 26 May 2020
    Identity details received 9:46am on 26 May 2020
    Email sent to person confirming your identity 5:25pm on 23 May 2020
    Ask someone to confirm your identity 5:20pm on 23 May 2020
    Application submitted 5:20pm on 23 May 2020

    in reply to: Child's renewal #1980
    pix6608
    Participant

    My final passport application has finally been approved.

    Contacted twitter and they are useless they said it was still processing as normal on 7th July. However on the Sunday 5th July i called and was put on the automatic call back list. They called 6th July and advised there was additional checks with the counter signature (I had 3 children passports he had signed but this one was pulled up for checks). So twitter staff was obviously wrong.

    Requested call back from processing team 13th July but still waiting for this but my application was finally approved this morning.

    Other applications times have been posted previously.

    Newport:
    Application approved 9:17am on 15 July 2020
    New photo received 12:06pm on 10 July 2020
    Photo rejected 11:55am on 10 July 2020
    Application being processed 12:23pm on 3 June 2020
    Documents received 11:12am on 3 June 2020
    Application received 9:46am on 26 May 2020
    Identity details received 9:46am on 26 May 2020
    Email sent to person confirming your identity 5:25pm on 23 May 2020
    Ask someone to confirm your identity 5:20pm on 23 May 2020
    Application submitted 5:20pm on 23 May 2020

    in reply to: Peterborough #1632
    pix6608
    Participant

    I have hope mines been approved today at Peterborough!! 4 weeks from date they received on system

    in reply to: Child's renewal #1615
    pix6608
    Participant

    I’ve chased on Twitter twice and now had the email to say don’t contact again. We don’t go away till 1.08 but seen some children passports taking over 2 month. Glasgow seems the fastest but that was adult.

    Child renewal
    Durham – They received (signed delivery) on 1st June but didn’t Receive on to system until 3rd June. 26 days since they received on to system or 25 days it took from day it updated to processing to approved. Received passport 3rd July.
    Total process was 41 days (was bank holiday)
    Passport printed and sent 9:13am on 1 July 2020
    Application approved 7:21pm on 29 June 2020
    Application being processed 7:14am on 4 June 2020
    Documents received 12:15pm on 3 June 2020
    Application received 10:00am on 26 May 2020
    Identity details received 10:00am on 26 May 2020
    Email sent to person confirming your identity 5:53pm on 23 May 2020
    Ask someone to confirm your identity 5:50pm on 23 May 2020
    Application submitted 5:50pm on 23 May 2020

    Child renewal
    Newport – They received (signed delivery) on 1st June but didn’t Receive on to system until 3rd June.
    Still no update 31 days later
    Application being processed 12:23pm on 3 June 2020
    Documents received 11:12am on 3 June 2020
    Application received 9:46am on 26 May 2020
    Identity details received 9:46am on 26 May 2020
    Email sent to person confirming your identity 5:25pm on 23 May 2020
    Ask someone to confirm your identity 5:20pm on 23 May 2020
    Application submitted 5:20pm on 23 May 2020

    Child renewal
    Peterborough – They received (signed delivery) on 1st June but didn’t Receive on to system until 4th June.
    Still no update 30 days later since they received/ 25days since started processing
    Application being processed 2:17pm on 9 June 2020
    Documents received 1:57pm on 4 June 2020
    Application received 9:54am on 26 May 2020
    Identity details received 9:53am on 26 May 2020
    Email sent to person confirming your identity 5:39pm on 23 May 2020
    Ask someone to confirm your identity 5:36pm on 23 May 2020
    Application submitted 5:36pm on 23 May 2020

    Adult renewal – Glasgow – Total process applying and receiving new passport was 13 days (was bank holiday)

    in reply to: Durham #1614
    pix6608
    Participant

    Forgot to add passport was blue.

    in reply to: Glasgow #1613
    pix6608
    Participant

    Forgot to add Passport was burgundy

    in reply to: Newport #1612
    pix6608
    Participant

    Stressing about the remaining passports!!

    Child renewal
    Newport – They received (signed delivery) on 1st June but didn’t Receive on to system until 3rd June.
    Still no update 31 days later
    Application being processed 12:23pm on 3 June 2020
    Documents received 11:12am on 3 June 2020
    Application received 9:46am on 26 May 2020
    Identity details received 9:46am on 26 May 2020
    Email sent to person confirming your identity 5:25pm on 23 May 2020
    Ask someone to confirm your identity 5:20pm on 23 May 2020
    Application submitted 5:20pm on 23 May 2020
    I have four applications including the above. I have posted more details in relevant threads.
    Child renewal – Peterborough – Still no update 30 days later since they received/ 25days since started processing
    Child renewal – Durham – Total process applying and receiving new passport was 41 days (was bank holiday) – blue passport
    Adult renewal – Glasgow – Total process applying and receiving new passport was 13 days (was bank holiday) – burgundy passport

    in reply to: Peterborough #1611
    pix6608
    Participant

    Stressing about my remaining passports!!

    Child renewal
    Peterborough – They received (signed delivery) on 1st June but didn’t Receive on to system until 4th June.
    Still no update 30 days later since they received/ 25days since started processing
    Application being processed 2:17pm on 9 June 2020
    Documents received 1:57pm on 4 June 2020
    Application received 9:54am on 26 May 2020
    Identity details received 9:53am on 26 May 2020
    Email sent to person confirming your identity 5:39pm on 23 May 2020
    Ask someone to confirm your identity 5:36pm on 23 May 2020
    Application submitted 5:36pm on 23 May 2020
    I have four applications including the above. I have posted more details in relevant threads.
    Child renewal – Durham – Total process applying and receiving new passport was 41 days (was bank holiday) – blue passport
    Adult renewal – Glasgow – Total process applying and receiving new passport was 13 days (was bank holiday) – burgundy passport

    in reply to: Glasgow #1610
    pix6608
    Participant

    Adult passport
    Glasgow – They received (signed delivery) on 1st June and received onto system same day. Processing and approved 2nd June. Took 1 day from day it updated to processing to approved. Received passport 5th June.
    Total process was 13 days (was bank holiday)

    Passport printed and sent 11:58am on 3 June 2020
    Application approved 2:58pm on 2 June 2020
    Documents received 11:41am on 1 June 2020
    Application received 4:45pm on 23 May 2020
    Application submitted 4:44pm on 23 May 2020
    I have four applications including the above. I have posted more details in relevant threads.
    Child renewal – Peterborough – Still no update 30 days later since they received/ 25days since started processing
    Child renewal – Newport – Still no update 31 days since received/started processing
    Child renewal – Durham – Total process applying and receiving new passport was 41 days (was bank holiday)

    in reply to: Durham #1609
    pix6608
    Participant

    Child renewal
    Durham – They received (signed delivery) on 1st June but didn’t Receive on to system until 3rd June. 26 days since they received on to system or 25 days it took from day it updated to processing to approved. Received passport 3rd July.
    Total process was 41 days (was bank holiday)
    Passport printed and sent 9:13am on 1 July 2020
    Application approved 7:21pm on 29 June 2020
    Application being processed 7:14am on 4 June 2020
    Documents received 12:15pm on 3 June 2020
    Application received 10:00am on 26 May 2020
    Identity details received 10:00am on 26 May 2020
    Email sent to person confirming your identity 5:53pm on 23 May 2020
    Ask someone to confirm your identity 5:50pm on 23 May 2020
    Application submitted 5:50pm on 23 May 2020
    I have four applications including the above. I have posted more details in relevant threads.
    Child renewal – Peterborough – Still no update 30 days later since they received/ 25days since started processing
    Child renewal – Newport – Still no update 31 days since received/started processing
    Adult renewal – Glasgow – Total process applying and receiving new passport was 13 days (was bank holiday)

Viewing 14 posts - 1 through 14 (of 14 total)