[psmith11]

I am just confused as to how they do not care that people could be losing thousands of pounds on bookings etc. I think keep emailing the upgrade teams every other day whereas you still have another week to go

I have til Sunday to cancel my hotel I have paid over a thousand pound for but its such a gamble because if I cancel and they call on Monday then I lose out and if I don’t cancel and they don’t call I can lose all that money.

Anyone got feedback regarding g this apparent 48hr call before travel day?

[psmith11]

I am travelling on the 11th of May so a few days time and I sent my passport in back in March for a name change. Status has been on processing since the 13th of April. I am getting really worried now and every time I call up I get left on hold or get told they are going to send an urgent call back email to the upgrades team whom will apparently call me back within 48hrs.

This has been ongoing now for a week calling numerous times being told similar stuff. I have been asked to email liverpoolupgrade team who will apparently call me to take payment etc but til now no calls

I have also gone on to email all the other upgrade teams with the required information.

Does anyone know if they are likely to call me 48hrs prior to my travel date or is that just another incorrect piece of information.

feeling soo stressed out over this

[Author]

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