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We requested an upgrade via Customer Services Management last Tuesday, (then) two weeks before our flights. The chap sent an email on our behalf and I sent one with all our details plus attached documents with booking and flight dates, all to Peterborough Office. I received an email acknowledgment from Peterborough the next day.
Both the advisor and the email were clear not to expect any movement until at least 72 hours before travel, possibly even right up until 24 hrs before. So I think you’ve done everything correctly.
We’re travelling to Peterborough on Saturday, in case our upgrade isn’t successful.
Good luck!
I’m not 100% sure, but from reading everyone’s experiences on here over the past few weeks, if I were you I would wait until you’re over the 10 weeks from application submission mark and then queue up at Belfast.
I think if you’re over 10 weeks there’s a good chance they’ll see you, even if your flight isn’t within 48 hours, which seems to be the general criteria for approaching the offices if you’ve only applied 6 weeks ago for example.
I’m planning to go to Peterborough next Saturday (we are supposed to be flying on Tuesday 5th) and I’ll be taking my son’s birth certificate just in case. Best to be on the safe side!
I’m sorry I don’t have any definitive answers and I hope you get everything sorted out in time!
When you speak to a member of the Progress Team or Customer Services Management you can ask them which office is dealing with your application and they will confirm that for you.
As far as I understand it, you need to take proof of booking for your upcoming flight with you when queuing.
Hope this helps!
If you applied six weeks ago or earlier and you fly within the next two weeks you can call the Customer Services Management team to request an upgrade. They will advise you as to which office to email and how, and which supporting documents to attach to prove your travel date.
The number is: 0300 105 0850
Ring bang on 8am and you shouldn’t wait longer than half an hour to speak to someone. Good luck! ✨🤞✨
This is the number for Customer Services Management: 0300 1050850
In my experience, very understanding and helpful, and super professional!
Call bang on 8am and you shouldn’t have to wait longer than half an hour, usually a lot less. I’m not sure they realise there’s a direct number out here doing the rounds so when they say “we understand you’ve been put through so you may have to repeat yourself” just nod and smile 🙂
Thank you so much! I got through to general enquiries this morning and they’ve put in a call back request but it’s so hit and miss! This much better and I’ll try ringing first thing in the morning.
We applied 6 weeks ago for a child renewal and it’s taken 5 while weeks from the date the documents were signed for until logged as received. The envelope contained a paper confirmation of identity form as the online link wasn’t working when we first applied and we panicked! Paying for it now, I suspect 🙁
We travel on 5th July but without a confirmed identity (yet) I’m not sure we can request the upgrade. Probably try going in person 48 hours before but I want to speak to someone so they can confirm that at least all docs have been scanned in successfully!
Phew! What a nightmare! Thanks for the advice xxxx
Hello!
Just wondering if anyone (please!!) has an up to date number for the Progress Team?
Now 01633 285419 has also been discontinued.
Thank you so much xx
If I fly on a Tuesday, will I be seen at Peterborough if I go on a Saturday? As in, do the Saturday and Monday count as the 48 hours? Or is a literal 48hrs, including the Sunday even though they aren’t open?
Just trying to plan ahead so I don’t entirely lose hope and It’s hard not to obsess over details at this point!
Hello!
Just wondering if anyone has had passport success after having waited longer than four weeks for documents to be logged and scanned? My son’s were signed for at Corby 4 weeks yesterday but no change to his portal.
Progress team have now sent two emails with the tracking number to Peterborough Office to chase it up with no success as yet.
Has anyone had to report their documents lost after being signed for?!!
I feel like I’m the only one with this problem and would do so appreciate some advice!
I’m thinking that’s where we’ll end up in the end but I feel like most people’s applications are at least at the processing stage when they turn up at the office! I’m so cross that we applied 8 and a half weeks before we fly and now four weeks have been entirely wasted! We’re not a single step further on….
Hello! I was wondering how everyone is getting through to the Progress Team, now the 01633745709 number has been discontinued?
My son’s documents have been lost at Corby (including the paper form confirming his identity as the link wasn’t working properly when we were applying online) despite being signed for four weeks ago. I spoke to the Progress Team on Tuesday and they helpfully emailed Corby to chase it up, with the tracking number. I was instructed to call back if there had been no change in three days only to discover the number isn’t working anymore!
Without a successful confirmation of his identity we can’t move any further forward, let alone be ready to apply for an upgrade two weeks before travel. Our flights are on 5th July.
I’d appreciate any and all advice!
