[rayclark]

Type: Adult Renewal
From: Singapore
Method: Online
Passport Office: HMPO Durham
Online application submitted: 17 August 2022
Documents sent: 19 August 2022 (by DHL)
Documents delivered by DHL: 22 August 2022
Documents confirmed received by HMPO: 23 August 2022
Application approved: 05 September 2022
Passport printed: 07 September 2022
Passport received: 09 September 2022 (by DHL)
Email from DHL confirming despatch of documents: 16 September 2022
Documents received: 19 September 2022

A very helpful link for applicants from abroad to get a tracking number from DHL using their applications number
https://www.dhl.com/gb-en/home/our-divisions/global-forwarding/help-and-support/hmpo-delivery-services.html.

[rayclark]

Type: Child’s Renewal
From: Singapore
Method: Online
Passport Office: HMPO Durham
Online application submitted: 28 April 2022
Ask someone to confirm your identity: 28 April 2022
Email sent to person confirming your identity: 28 April 2022
Identity details received: 28 April 2022
Application received: 28 April 2022
Documents sent: 29 April 2022 (by DHL)
Documents delivered by DHL: 03 May 2022
Documents confirmed received by HMPO: 23 May 2023
Ask someone to confirm your identity (AGAIN): 27 May 2022
Email sent to person confirming your identity (AGAIN): 27 May 2022
Identity details received (AGAIN): 27 May 2022
Application approved: 27 May 2022
Passport printed: 31 May 2022
Passport received: 04 June 2022 (by DHL)
Email from DHL confirming despatch of documents: 14 June 2022
Documents received: 16 June 2022

A very helpful link for applicants from abroad to get a tracking number from DHL using their applications number
https://www.dhl.com/gb-en/home/our-divisions/global-forwarding/help-and-support/hmpo-delivery-services.html.

[rayclark]

Hi Rapha,
Really don’t know what the whole second identity confirmation was all about. The guy who did the first one also did my younger daughter’s barely a year ago. When they wanted a second confirmation I asked someone else to do it, his wife in fact and it was soon approved. I called HMPO out of curiosity and they said it was a good idea to get another person to confirm instead of asking the same guy again. I reckon something went wrong with the first one or they wanted another validation because my daughter has a bit of asymmetry with her eyes which is obvious on her photo.

As for timing, looking at other passport offices, it seems Durham takes longer between actual delivery and them acknowledging delivery, but shorter to approve once it’s logged as delivered. With many other passport offices it’s the other way round. So basically six of one!

Cheers,
Ray.

[rayclark]

Type: Child’s Renewal
From: Singapore
Method: Online
Passport Office: HMPO Durham
Online application submitted: 28 April 2022
Ask someone to confirm your identity: 28 April 2022
Email sent to person confirming your identity: 28 April 2022
Identity details received: 28 April 2022
Application received: 28 April 2022
Documents sent: 29 April 2022 (by DHL)
Documents delivered by DHL: 03 May 2022
Documents confirmed received by HMPO: 23 May 2023
Ask someone to confirm your identity (AGAIN): 27 May 2022
Email sent to person confirming your identity (AGAIN): 27 May 2022
Identity details received (AGAIN): 27 May 2022
Application approved: 27 May 2022
Passport printed: 31 May 2022
Passport received: 04 June 2022 (by DHL)
Documents received: AWAITING

A very helpful link for applicants from abroad to get a tracking number from DHL using their application number
https://www.dhl.com/gb-en/home/our-divisions/global-forwarding/help-and-support/hmpo-delivery-services.html.

[rayclark]

MaxNRG, How did DHL notify you with tracking details, text message or email?
My daughter’s renewal from Singapore has a similar timeline to yours. Approved yesterday 31/05/2022 and waiting for tracking details.

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