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I applied for a first child passport on 18 May, documents sent to Bootle on 19 May and marked as received on 30th May.
Didn’t hear anything for weeks and kept getting different information every time I called. Finally got a call from the progress team yesterday who admitted the application has ‘done the rounds.’
Apparently Bootle sat on the application and then sent it to London for them to do initial checks. It has now been sent back to Liverpool on 5 July to go before an examiner. The whole thing is a mess and I’m not holding out any hope of getting the passport back to fly on 19 August.
I called 0300 330 0901 spoke to an advisor who requested a call from the progress team. I understand it’s currently two working days to get a call back and they don’t work weekends. Today I got a call from this number 01753 204983 spoke to an advisor and was transferred to the progress team. I did have to wait on hold after the transfer for about 1hr 15 mins b but then finally got through.
I have just received a call back from the much fabled progress team! Apparently the application has in the chaps own words done the rounds! It was at Liverpool they sent it to London for checks, initial checks have been completed and it has now seen sent back to Liverpool to be considered by the examiner…hopefully it is on the move now but he still couldn’t give me any timescales
