[red5standingby]

Cheers Rachy – you’re a star ☺️

[red5standingby]

Hi folks,

I’m heading abroad on Monday (6 days time), I applied for my passport about 9 weeks ago, and last week managed to get through to a human who sent me the instructional email to send to to the Durham upgrade team. That was last Tuesday. It’s been a week and no word from Durham.

I understand people are saying they focus on people who are travelling 24-72 hours, but that doesn’t make me feel any better! Especially since they’ll be closed on the Sunday and closing early on the Saturday beforehand…

I saw a few people mention that they’re travelling to the passport office – I thought you couldn’t do this without an appointment? Durham is 3 hours away but if it helps me I’d go at a moments notice. I don’t have my old passport, but it was cancelled and I was given a reference number for this.

Any hints on how to get through to either the upgrades team directly or the customer service management team? I only got through to a human by ignoring the ‘press 1 for x’ options.

Thanks 🙂

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