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Hi,
I did apply for the upgrade but had no confidence in it at all so turned up with no appointment.
I arrived at 6:30 and was 7th in line but this was irrelevant as a lady came out about 7:45 and prioritised in flight date order. To be honest it shocked me how calm and organised everyone was and how easy they made it – I expected carnage but didnt see a single argument or anyone kicking off. Complete polar opposite of the phone line.
Obviously take all your supporting docs with you just in case but mine weren’t needed as they had everything there.
Good luck
Thought I’d give some hope to anyone travelling soon.
This morning I drove to Peterborough without an appointment. I got there at 6:15am and was 7 from the front but found out your position in the queue is not relevant.
Staff were brilliant and sorted people into groups 1. Anyone travelling in next 24 hours straight to the front, anyone travelling in next 48 hours behind them next, then anyone waiting over 10 weeks to fill in a form to get a call back from someone inside…. I was on the call back list, which this time did materialise.As far as I know everyone that needed one to fly within 48 hours got theirs, they managed to dig out and look at my application and print the passport by 1.15pm (I did have to pay the upgrade fee).
The staff at the office all clearly care about people and know what they are doing (unlike all of the call centre staff on the “help” line.)
Good luck to anyone in the loop and might be good to know if all else fails and you fit into one of the three groups above then there is a way.
It looks like I am going to need to do the upgrade and call this Friday as within 2 weeks of travel. Hanban – thats awful, your husband did but you didn’t – have you missed your travel??
The whole thing is so stressfulwatching this as on similar timelines – my docs received 13th May and heard nothing since.
I have a bit longer before travel but am getting a bit worried now after looking on here.
Hope you get some joy soonHaving been really organised and received a child renewal from Bootle office in 3 weeks app to receipt a friends dog (slightly) damaged my daughters passport as it came through the letterbox. Although post office etc told me that it is probably fine I thought the safest thing to do was replace it as I had exactly 10 weeks and thought timescales may be the same….. It appears that Peterborough is a completely different kettle of fish?!?!?!
Application submitted 9:03am on 29 April 2022
Application received 9:48am on 29 April 2022
Identity details received 9:48am on 29 April 2022
Documents received 2:17pm on 13 May 2022Due to travel 8th July and now just tumbleweed……….
Can anyone add any good news stories from Peterborough passport office?
