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due to receive my passport today, didn’t make it to my flight. I hope you all have better luck. Thanks for the support and for sharing your experiences
Received the so promised call back that then was escalated to a management team member, quite arrogant by the way. Basically said nothing could be done and kept quoting the timelines on the website so no use for keeping calling or waiting for hours only to be given standard information. No compassion no understanding. I hope you all get better luck.
My trip is on Wednesday and even though I managed to speak with several different people, send emails, letters and formularies, no support was given. The most shocking thing is I have requested several times to retrieve my documents back and no answer. At the moment I have no id. I hope you all have better luck
@roadkillkebab we’re on the exact same boat. I tried everything under the sun to retrieve my supporting documentation with no success so far.
Documents received 12:40pm on 10 May 2022
Application received 11:22am on 27 April 2022
Identity details received 11:21am on 27 April 2022
Email sent to person confirming your identity 12:34am on 27 April 2022
Ask someone to confirm your identity 12:31am on 27 April 2022
Application submitted 12:31am on 27 April 2022I was told at the time that my support documents would return within 10 days. I am desperately trying to retrieve my returning documents. It’s really frustrating that the exact day Corby has received my documents was when all the news popped up.
No updates from me and I’m meant to travel next Wednesday. I have made several people at the management team aware and still no action. That’s just an empty promise
**PLEASE READ THIS**
I’ve been trying to retrieve my supporting documentation I.e my other nationality passport and after several phone calls and hours waiting I managed to have my call transferred to the senior team. One advisor advised me to try to go to Corby in person so I can speak to someone and retrieve my passport so I can travel next week. I was also informed by this advisor that he would write an internal note, advising the team I would go there, since he was unable to transfer the call directly or provide any other contact.
I went all the way from London to Corby (to the postcode confirmed by the advisor, who also confirmed my documents were still there) only to get into an industrial park, which basically processes the documents and played oblivious to HMPO and having no idea what I was taking about. I ended up going to the sorting centre in Corby to find out the correct address, hoping that was a misunderstanding and there was indeed another building and someone aware of my visit.
Apparently I was one of the few people being misinformed, the staff at Corbys Royal Mail sorting centre reported several people turning up with the same problem.So if anyone advises you to do so, don’t do it as it’s a waste of time and money
