[RLM]

@jamesd1974 Thanks, its been 48 hours now, so I’m hoping that the passport will arrive tomorrow.

[RLM]

@MiSa have you received yours yet?

[RLM]

Hi everyone, such a mixture of timescales still ongoing, but I wanted to update you on my process and experience. Having spoken to the complaints team today (for the second time), it all seemed to start happening, which is great as we travel on Saturday.
I am just praying that TNT don’t mess up the final stage and that they deliver it within the next 2/3 days. Has anyone had a TNT tracking number to track the delivery. From reading previous posts I haven’t seen anything, but it would be comforting to get.

Application history

Passport printed and sent 3:43pm on 21 July 2020
Application approved 2:58pm on 21 July 2020
Application being processed 2:12pm on 21 July 2020
Documents received 8:49am on 20 July 2020 (but they were actually delivered on 7th July!)
Application received 9:23pm on 6 July 2020
Application submitted 9:23pm on 6 July 2020

I really do wish everyone the best of luck whatever stage they are at. I know how awfully stressful it all is! Bonne chance!

• This reply was modified 4 years, 7 months ago by RLM.

[RLM]

@emma123 did you apply on Monday 13th July? I think that you might be alright for 16th August if you’re lucky, the average time now for an adult passport renewal is 23 days (not sure about child’s). If you’re worried and you booked your holiday before 23 March 2020 (and can send proof) you can call complaints and ask them to expedite your application. It might help.
You should be receiving emails and/or texts with your timeline. I just typed them out from there.

[RLM]

@GeorginaSJS my passport was delivered on 7th July and it is still not showing on the HM Passport system, I haven’t had any update that from their side that they have it (even though I know it is there).
Every time I speak to them via email, phone or twitter they say that it can take 2 – 3 weeks to even get the passport on the system. That means that for 2 – 3 weeks our old passports are sat in their offices doing nothing whilst we are anxiously waiting.
I understand the COVID restrictions and social distancing, but I am a secondary teacher still teaching classes of 15 Year 10 students facing risks. I think the least they could do would be to bring in temporary staff to help clear the backlog of passport applications.

[RLM]

So an update from last week.

(Application submitted and received on Monday 6th July, passport delivered on Tuesday 7th July, nothing heard since)

Saturday 11th and Sunday 12th – Sent various tweets and emails (including to my MP)

Monday 13th July – Nothing

Tuesday 14th July – Nothing
Tuesday 14th July – 3pm called the passport advice line (0300 222 0000) and asked to make a complaint. Spoke to a really helpful man who took my details and said that he would follow up my application with Durham. I also had to email him proof that my travel plans had been booked before March (they were booked in January) 2020.

Waiting anxiously, but trying to remain hopeful @Mattw11 your experience gives me hope.

[RLM]

Thanks for the info @Mattw11, mine is at Durham which seems to be slower.

[RLM]

@Mattw11 This seems incredibly fast, can I ask what office you sent your old passport to?

• This reply was modified 4 years, 7 months ago by RLM.

[RLM]

I have found reading accounts very helpful and so wanted to share my own experience and wait time.

Adult renewal

Monday 6th June – Application submitted
Monday 6th June – Application received

Tuesday 7th June – Sent old passport (by courier with same day delivery, delivered to Durham at 12:15)

Wednesday 8th June – Text received “Remember to send your old passport to…” (even though the passport was already at their Durham office)

Thursday 9th June – Nothing

Friday 10th June – Nothing

I will update tomorrow.

• This reply was modified 4 years, 7 months ago by RLM.

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