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Just a quick update.. after an absolute horror show by HMPO, i had a call from the Peterborough office to say upgrade all sorted and i could collect from london today, which i have just done. We go tomz, it was a close call but don’t lose faith. Good luck to u all.
Following my long last past (sorry it went on!) i still have not heard anything and need the passport in my hand on Friday at the latest. I think im going to get up at 3am and do a 400 miles round trip on Thursday and fo to the Peterborough office where they are processing it and see what they can do. Anyone else had any joy when turning up at the offices?
Here’s the latest on mine. Having applied at the beginning of March for both my child’s passports online i sent there old passports next day delivery. The online tracker updated with ‘documents received’ 7 days after. I then had an email around a week after this asking me to call to discuss my daughters application. I called and there were no notes to say why i needed to call, they took my details and said someone would call me within 48 hours. Surprise, no call. I then called back and they still could not confirm why i needed to speak to someone. I explained the situation with the application and they suggested i send in the birth certificate for her. Knowing this would be requested on my sons i also sent his (they have never at one point asked for it during the whole process, even though they do need it) I also was advised to send my marriage certificate on my daughters application with a covering letter so they could link it to my sons as it would be needed on his as well. My daughters passport came back at the end of April – brilliant service. They also sent back the marriage certificate. From the point i needed to send the extra documents i have been chasing twice a week as i could just see there would be an issue linking the marriage certificate to my sons. I was assured on every phone that this has been noted, requested and would be done. As we approached the 2 week deadline, i was advised to send to Peterborough an upgrade request when it hit 2 weeks, I was then told i could send it to London. i called again and they said it could not be sent to London it had to be Peterborough. So on Saturday i sent to Peterborough, no automated email reply so i was not sure if they had the email. I called on Monday and was advised they don’t have access to see if they got the email and that i should send to london ! the lady sent it from her end and asked me to do the same. I then got an automated reply and the next day another email address to me to say it was noted – seems im getting somewhere! . As i did not receive the call within 48hrs from either the Peterborough or london i called today and spoke to management team. They advised it should never have gone to London even though processing sent it there! She advised to resend to Peterborough so i did that and this time got an automated email Whilst on the phone i thought i would touch on the linking of the marriage certificate . She advised it has not been done and it cant be done as my daughters application is now closed. I then had to dash home, get it and send it next day delivery to Peterborough. I have had this as home for 3 weeks home since it was returned to me. i asked on multiple occasions if i should send it and advised no. I now have pretty much given up hope as i can imagine it will just sit in a pile of post for weeks on end and they wont be able to do the upgrade because of it. If they can , she advised i will get a call a day or so before ! talk about last minute , its an absolute disgrace!
I also have been told a number of times that my wife’s marriage certificate has been linked from my Daughters application to my sons (Daughters back around 3 weeks ago and they were applied for on same day) Im due to tavel on 28th may, requested upgrade and now waiting to hear but i can see this marriage certificate issue being a big problem and that will stop the upgrade.
