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Mine is the same email about three weeks ago when the document was actually received three weeks prior to that so six weeks ago.
Has anyone had similar info to below from passport office -:
This application is now being looked at after being passed for examination on the 28th of June.
I am not 100% convinced it is actually be looked at as the 28th of June was two weeks ago!
Apparently my daughters is now manual as due to the delay. I originally applied as child’s passport as it didn’t give me any other option it’s a little bit frustrating as three other passports were sent at the same time have been back 4 weeksThat’s great to hear, it does give a little bit of hope after I received an email back today stating that my daughters application was received on a different date and sent to a different office which is a little bit concerning as I think they’ve sent me details for someone else.
Just wondered what dates the passport office received applications for those who have now received a letter and paid the extra £26.50, trying to work out how much longer it could be before we get passport back. Many thanks 🙂
I definitely think you are right, glad it’s sorted for you but ridiculous that has cost so much more!
I managed to get on chat today and before he cut me off, this was said!!!Where an applicant turns 16 mid- applications, you will be contacted for next steps – which should require submission of a new form and payment (to scale up the application to a full 10 year passport and adult application). As no queries have been raised to resolve I will need to advise to allow time for the office to raise this and then contact you on how to resolve this.
I honestly wish I’d waited until she was 16 now as my older daughters has been back well over 2 weeks and this one is just stuck!!
I received a text from HM Passport this morning and was hopeful before I read it, it was just exactly the same info as previously stating old passport received- o don’t understand how can have for weeks and then re said same text and email. no change to tracker. I’m hoping it means they are looking at it but she’s 16 on Monday!!
I hope there has been some positive outcomes for others on thread, it’s just so frustratingPleased to hear you received your letter, hopefully things will move quickly for you. I’d happily pay the extra if it meant we’d get the passport back quicker. What I don’t understand is why they don’t just issue when you apply prior to the 3weeks cut off for an adult passport or at least give you a warning that it may be rejected and option to upgrade there and then!
Thanks for the info, it’s so frustrating. I just wish the information was a bit clearer. I’m hoping if my daughters needs to be upgraded to an adults we are able to do over phone. I hope you get sorted soon and get the call back.
I sent off 4 applications – 3 adult and 1 child renewal and just wondered if you have heard anything more as I think I might be in same situation. It’s annoying that it accepts over 3 weeks before 16th birthday when you apply but ends up being under due to delays. Can’t believe they don’t accept all the ones prior to 3 weeks!
