UPDATE- So after applying for an upgrade with the Belfast team 2 weeks ago and not hearing nothing from them, I decided to go to my nearest passport office as mu daughter was flying yesterday. So Tuesday I got down there at 7, there was about 30 people already in a que. A women came out at half 8 and said if your not flying within 48 hours you need to come back 48 hours before your flying, she also said if you haven’t been waiting longer than 6 weeks then they can’t help (I don’t know if this is true) she took my details and said either the Belfast team will contact me or she will. 1pm came and I had still heard nothing from either, so I went in and asked, about half hour after that the Belfast team rung me and said they will release the passport to Newport office. At 4pm I had the call to say it was ready to collect. They were so helpful but was sad to see some people waiting and were flying the same day.