[SamFrance]

Hello! Does anyone have any advice or experience with overseas passport renewals? Living in France and renewing my sons passport and we seem to be stuck in the dreaded processing stage, we already postponed our visit to the UK at Easter and now intend to travel on the 25th May. I cannot get through on the helpline, have submitted numerous online requests and emails but no answer from anyone. Our timeline is:

23rd February- Application Submitted
10th March documents received as per Royal Mail Tracking.
1st April- Documents officially received by passport office (after calling repeatedly to find out what was happening)
4th April- Processing.

I’ve emailed the upgrade team and understand we would be entitled to it (this Wednesday) because we have now surpassed 10 weeks and travel (almost) within two weeks but what is happening for overseas passports, having it dealt with 3 days before we are due to go won’t work surly unless they can print it at the British Embassy in Paris maybe? Will keep on trying to get to speak to someone but has anyone else dealt with upgrading when overseas?

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