[sarahtayler9]

I submitted my passport renewal application nearly 12 weeks ago (18th of March). I am due to fly on the 18th of June, however am flying to the USA where you require an ESTA which must be completed at least 3 days before travel. So essentially need the passport in 7 days. After about 20 hours on the phone over the past week I finally have been given the email address of the Liverpool office to send my flight details to and request an upgrade. If they do not get back to me – have people had success turning up to the Liverpool office in person prior to travel? Am I able to go to Peterborough even though my old passport is with Liverpool? Many thanks for any help!

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