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XF our upgrade request went to Liverpool but I emailed Newport to see if I could get it from there, when they called they confirmed I could have it printed it at Newport. So I’d say once you get to that stage you can have it printed anywhere, just email the upgrade office of your preferred location (forwarding your original upgrade request) don’t spam them though as it screws the process. As long as you get the confirmation back you can be certain they have actioned it or put it in the folder for the days they are working too. I think the trick is not to phone/email to much as I think stuff gets confused and notes on the file start giving people headaches.
Have faith, after being stressed all week, I put an upgrade request in 9 days before travel, this was then picked up yesterday, lady phoned me, asked me to supply card details for payment, an hour later another call to say it was printed and ready for collection, collected from Newport this morning 🙂 fly tomorrow at 6am! I didn’t bother calling I just let the email do it’s thing and true to word they called me within 48 hours of flight. First child passport.
Timeline below;
Passport printed 2:44pm on 17 May 2022
Application approved 1:12pm on 17 May 2022
Application being processed 10:36am on 17 May 2022
Documents received 8:42am on 29 April 2022
Application received 1:15pm on 19 April 2022
Identity details received 1:14pm on 19 April 2022
Email sent to person confirming your identity 12:18pm on 19 April 2022
Ask someone to confirm your identity 12:06pm on 19 April 2022
Application submitted 12:06pm on 19 April 2022
