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Just to follow on from my last post…
I managed to speak to another agent from HMPO yesterday who told me that the passport had been printed and was waiting collection in Peterborough. I live 16 miles away from Peterborough. I was not allowed to collect it because 1, I hadn’t paid for a collection and 2, it wasn’t an emergency. Unbelievable. No matter how much pleading I did, I was told I had to wait for TNT to collect and deliver.
My wife has travelled today with my youngest son, whilst I wait at home with my son who’s passport I’m waiting for. Hopefully it arrives before Thursday so we can fly out then and still enjoy a little bit of holiday which is our 1st in 4 years. As you can imagine, he’s terribly disappointed.
Just to add, both of my children were due renewals, both were sent at the same time, both were received at the passport office at the same time. One arrived 2 weeks after application.
The system is terribly broken.
