[SP30]

An update on my post from yesterday.
Called the helpline again this morning who confirmed that an ‘engineer’ had been assigned to look at the application and that it was being processed in Durham despite sending documents to Newport? Maybe this accounts for the 10 day difference between Track and Trace delivering the old passport and HMPO acknowledging receipt?

And then…finally some good news!
An update this afternoon: Application approved 2:15pm on 4 August 2022
Now it’s just the printing and posting.
Andy767, your post has given me some hope that I could get a passport printed notification tomorrow! Fingers crossed. Has yours been posted yet?

[SP30]

I’m waiting for a child renewal.
Applied online and sent to Newport.
Application has not been updated since “we have received your old passport”.

Applied on line 27/04/22
ID confirmed 05/05/22
Old Passport sent 09/05/22
Old Passport confirmed as arrived by Track and Trace 08:26 10/05/22
HMPO confirmed as received 18:49 20/05/22

So according to HMPO it’s been 10 (nearly 11) weeks, but it’s actually been 12.
We’re a family of 4 travelling on 12th August and we’re all pretty worried.
I sent an email to the expedited service email address as soon as I was able, but other than the automated response have heard nothing. I’ve called the helpline who have said they can only suggest emailing again and marking the email as 2nd request, which I’ve done.

Does anyone have any other advice or tips?
Thanks

[Author]

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