[stephany]

@Jules66
I email them exactly 2 weeks before my travel date which on the 27/05 so I email on the (13/05) I did received the auto-reply message but as I didn’t received the call back I send a second email on the (17/05) and finally the last one on the (19/05)then I got a call back yesterday the (20/05)they approved them and today I collected both passports.
So do send them a email tomorrow if don’t hear back from them in 2 days send another email again and so on, I personally think that’s the only way to be on the top list if you fly date is approaching.
Good luck 🤞👍

[stephany]

I was told both applications were at Durham but when I received the call yesterday I was told only one was with them and the other somewhere else!
I didn’t ask where because the lady said she will contact the other office and will approved so I can collect both passports today.

[stephany]

Yes, don’t lose hope
I just collected my two daughter’s passports today.
We fly on the 27th and just got a call back from upgrade team yesterday
All I can say is stay positive and keep calling and emailing them.
Good luck everyone 👍

[stephany]

@Londonben85
I got this information from a past post!

0300 222 000 main phone
0300 222 1973
0300 123 1973
0300 105 0850 progress team
01633 285 419

[stephany]

I been calling for the last few days to this number 01633 285419 answered just after 35 minutes.

[stephany]

@Kel85
I email them again yesterday to hopefully be on the top of the list,I don’t know if that worked but today they called!
So try sending another email to remind then you still waiting.
Good luck

[stephany]

Hello everyone,
This morning I received a call from passport office (Durham) after sending emails to upgrade team since 12/05 as I’m due to travel next week Friday 27th
Today finally has been sorted and I will be collecting passports tomorrow midday
( I applied for two children renewals on the 07/04/22)
All I can say is don’t lose hope everyone

[Author]

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