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Hi Lbr272,
As suzimac says just make sure you request they put the note with flight date (maybe give yourself a couple of days additional travel time) on your file. This worked for me last week. I spoke to someone late Thursday and it was approved Saturday morning and I received the passport Tuesday morning. Please note they don’t update the system that often so I wasn’t expecting my passport. It arrived before they sent the email message to say it had been posted.
I do think they have to quote the 10 weeks but they do seem to respond if your travel is imminent and you let them know.Hi Suzimac,
I took your advice on Thursday lunchtime and called the passport office. The time quoted for a call was approx 30 minutes sobi thought I would wait. It got to 26 minutes and the call went through only to get a message suggesting a callback. Very frustrating when this could have happened much earlier. Never the less I put in my number and waited all afternoon. Just when I thought I wouldn’t get a call the phone rang at 6.45. So I did as you suggested gave the guy all the information including holiday date and requested he noted this on ky file. I also asked why the passport had not been marked as received after 4 days. He seemed to suggest this is normal but I feel its not right they should promote this tracking tool yet not keep it up to date.He promised to to add the note so I was happy to have spoken to him.
This morning (Saturday) I finally received notification they had received my passport and like you immediately received a message saying my passport had been approved and was ready for printing. No other messages so far. It seems your suggested way forward has worked as it seems from previous timelines I should receive the new passport within the next few days.
Thank you again for pushing me to make the call as it seems to have helped get the application through quickly.
Hopefully our experiences may help others in a similar situation to get their passports in good time for travel.
Thanks again SteveThank you so much for your response suzimac I have now sent an email enquiry but have not called as yet. I’m really not sure if I should call but seeing as it worked for you I may well follow your advice. My issue is my wife’s holidays are booked and fixed but we have held off booking the actual holiday due to the uncertainty of the traffic light system. I planned on booking this week but that’s when I found my passport was going to be out of date. So if I call I cannot hand on heart say I have a travel date and it would be wrong for me to book now due to the uncertainty of passport issue/receipt. Therefore I am really hoping things go through quickly but if they haven’t even registered old passport acceptance by tomorrow then I may well bite the bullet and give them a call.
I applied for my passport renewal on Sept 4th after realising it was to run out prior to my mid October holiday. I sent my old passport by recorded next day delivery on the 6th. It was signed for at 8am on the 7th. It’s now over 48 hours an still my status hasn’t been updated. This is a concern to me because this could mean the whole process is long winded and random. I really hope this isn’t an indication of this, as my wife who is a nurse and worked solidly throughout the pandemic, will not be very happy with me if we are forced to cancel her first foreign holiday in 2 years!
I have my fingers crossed I am stressing for nothing but the lack of updates is very concerning at the moment.
