Forum Replies Created
-
Posts
-
We also got that letter to pay the £26.50 difference. The number to pay by credit card is 0300 222 1111 and is open from 8am to 8pm (Mon to Fri) and 9am to 5.30pm weekends.
The person on that number takes the details and another person then calls you back to take the actual payment which could be up to 48 hours later, although it was within the hour for me so pretty good.
Once the signed letter was sent back and the payment made, the passport was approved within a couple of days and we received it within a week.
Good luck.
As they promised, I received a letter from HMPO asking to pay the difference between a child and adult passport of £26.50 and for my daughter to sign a declaration.
Helpfully the payment was taken over the phone and we could scan and send the signed letter to an email address which should (hopefully) speed the process up.
I’m now more hopeful that things are moving forward.
Just spoken to the upgrade team on 0300 105 0850 who said that as my daughter is now 16 they cannot issue a child’s passport, even though we applied more than 3 weeks before she turned 16. Rang at 8.00 exactly but had to wait for 30 minutes before I spoke to someone.
They said that a letter was sent in the post on 15th June to request a payment to upgrade the application to an adults passport. Let’s hope this arrives soon and if not I will be back on the phone again.
Starting to panic now as we fly on 12 July but hopefully things are now moving.
Same here, has been in processing since 16th May and now gone back to documents recived on 3rd May as the latest step.
I’m also in a similar position and will follow the thread with interest. We applied in mid-April but my daughter turned 16 in mid-May. We travel on 12 July and are getting concerned over the delay. It has been in the status of ‘being processed’ since 16 May.
I am also concerned that they will now say that she is now not eligible for a childs passport and will ask us to resubmit an adult application. Is that the case?
Both my other childen applied for their first adult passports and received them in about 25 days, no problems at all.
