Susie1967

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Viewing 7 posts - 1 through 7 (of 7 total)
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  • in reply to: Application processing stage #13137
    Susie1967
    Participant

    There is a fb page called Passport Chaos 2022 that you might all find helpful. I joined yesterday and there is a lot of support and helpful advice on there. I have been in Processing since 21 March – despite phone calls and web chats, still no movement 🙄

    in reply to: Delay as never cancelled old passport #13123
    Susie1967
    Participant

    My passport was still valid, just lost.

    in reply to: Horrendous experience feel so low. #13095
    Susie1967
    Participant

    Thanks so much Max for the number for the Newport office. 1 hour and 16 minutes later, and I’ve spoken to 2 different people and provided them with my lost passport reference number. Now I guess it’s just a matter of keeping my fingers crossed 🤞

    in reply to: Horrendous experience feel so low. #13086
    Susie1967
    Participant

    Thanks Max, trying now. Might be on hold for a while though 🙄

    in reply to: Delay as never cancelled old passport #13083
    Susie1967
    Participant

    My passport application was submitted online on the 11th of March. I cancelled my lost passport at the same time and received confirmation that my old passport had been cancelled on the 25th of March. I was not told I needed to provide the reference number to the Passport Office. My application has been showing as ‘Processing’ since 21 March! I have tried ringing the passport office several times but just keep being told that there is nobody available to answer my call and then get cut off 😖 Does anyone have any advice? I’m flying on 28 May, and am beginning to get worried.

    in reply to: positive passport renewal experience #13081
    Susie1967
    Participant

    How do you know what office is dealing with your application? I submitted mine online on 11 March, and it is still showing as ‘Processing.’

    in reply to: Horrendous experience feel so low. #13080
    Susie1967
    Participant

    Now I’m worried! I applied for my passport on 11 March. I had also lost my old passport, so I cancelled it just before applying for a new passport. My passport application has been showing as processing since 21 March, and I received a message saying that my old passport was cancelled on the 25th of March. Do I have to advise the passport office of the cancellation reference? I have tried calling the passport office several times, but after sitting on hold for a while (being told there is only a 10 minute wait time), I then get told that there is nobody to take my call and get cut off! I’m flying to Italy on 28 May, and am beginning to get stressed as my application has been showing as ‘Processing’ for over a month 😖

Viewing 7 posts - 1 through 7 (of 7 total)