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Photo was rejected, not a new one taken and submitted it on Monday. Application approved Wednesday, passport has delivered to me by Thursday lunchtime. An infuriating process for a long time, but very speedy once approved.
Update: Photo was rejected, not a new one taken and submitted it on Monday. Application approved Wednesday, passport has delivered to me by Thursday lunchtime. An infuriating process for a long time, but very speedy once approved.
Update: 5 weeks after application sent, 4 weeks 1 day after Docs Received.
Got a call about photo. To be honest I didn’t entirely understand if the staff members was telling me:
– I needed to submit a new passport photo
– I needed to submit another photo of myself where I look in-between my old photo and my new photo.Both seem a bit implausible. I asked for clarification a few times and I believe he meant the latter. He asked me to email the photo to him, then said actually he would send me a link. The link that arrived was a photo rejected link, I used it to send him a photo (non-passport style) of me about 5 years ago.
Thought it all seemed a bit odd so called the office who said no, actually I need a new passport photo entirely (I am a bit baffled by this as I know the original new photo was fine- could see my whole face, white background, not smiling. It was taken in a booth). Except now I cannot upload it until the one I just submitted has been rejected!
Has anybody else had this? I realise it all sounds a bit scammy, but all the information came through the legit website with the code, enter DOB etc.
Update: 4 weeks 1 day after Docs Received. Office: Bootle (Liverpool)
Got a call about photo. To be honest I didn’t entirely understand if the staff members was telling me:
– I needed to submit a new passport photo
– I needed to submit another photo of myself where I look in-between my old photo and my new photo.Both seem a bit implausible. I asked for clarification a few times and I believe he meant the latter. He asked me to email the photo to him, then said actually he would send me a link. The link that arrived was a photo rejected link, I used it to send him a photo (non-passport style) of me about 5 years ago.
Thought it all seemed a bit odd so called the office who said no, actually I need a new passport photo entirely (I am a bit baffled by this as I know the original new photo was fine- could see my whole face, white background, not smiling. It was taken in a booth). Except now I cannot upload it until the one I just submitted has been rejected!
Has anybody else had this? I realise it all sounds a bit scammy, but all the information came through the legit website with the code, enter DOB etc.
Yep- friends have suggested I chase but I’m nowhere near the 10 weeks so it’s A. Pointless, B. Unfair on those who have been waiting that long.
What stage is yours at?Waiting on an adult renewal here. Applied online, sent to Bootle office.
App Sent: 08/07/2022
Old passport received: 14/07/2022Heard nothing since. Would be a bit more understandable if the application assessment/approval process had begun and that was what was slowing things up, but it’s frustrating that mine doesn’t appear to have even been looked at yet!
Waiting on an adult renewal here. Applied online.
App Sent: 08/07/2022
Old passport received: 14/07/2022Heard nothing since. Flight is on 22nd Aug so I thought I’d left enough time- it was 6 weeks, not the recommended 10, but lots of evidence suggested that 6 weeks was plenty of time. Clearly not though and I am losing hope a bit by now.
I realise PO staf are all very busy people working very hard, but it feels frustrating and befuddling when people who sent their applications off later get their passports back first. I would love to know what the office’s system is!
