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We are in the same situation but we fly on Sunday if we don’t get a call tomorrow then we are going to the passport office that the applications are at on Wednesday
We fly on Thursday and are still waiting me and my partner are waiting until Wednesday for the call and then driving to Durham it seems to be the only way to do it at the minute! But stressed if they turn us away as so many positive stories from people doing it!
Can anyone offer any advice and what I can do to get it resolved they are supposed to ring my partner as he was the one who made the applications
Hi, does anybody know that if you miss the call do they call back or if you call them back and advise you’ve missed can you then get another call?
I’d try emailing again with **URGENT** in the subject box along with travel date but email all the upgrade teams!! Let us know how you get on
Has anyone had any joy from emailing all of the upgrade emails? We travel a week today and we keep being told we will hear something the day we call but still nothing and we applied for the upgrade 1 week ago!!
Just had a call back and they advised it takes 2 working days to process so to expect a call today or tomorrow or latest on Monday next week!!! He advised to just sit tight!
@hreeve3 we are due to fly on 19th And we were contacted on Friday to email everything over and we’ve not heard anything either but we’re told we would be contacted within 2 days. I called again today and they’ve added us back onto the call back list so fingers crossed
We fly on the 19th and we got a call asking for the email with flight confirmation to be sent on Thursday last week so did that straight after the call and they advised someone would contact within 2/3 days but still nothing!! I’m so stressed as we don’t have the money to move it😞
