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I think processing may mean there is an issue, so best to ring them up. Ours was a child renewal send 5th May, got it back in just under 3 weeks. It went from old passport received to approved without going through the processing status. If you’re going on holiday fairly soon I would ring them as it’s likely to be in a pile with a query on it, and of course they don’t know if/when people are needing it so not done in priority.
Through applying for a passport this month and seeing all the updates from people I would say that 90% of the time ‘processing’ means there’s an issue with the passport and it’s likely put in a pile for manual processing. The passport office don’t know if or when you’re going on holiday, so these passports aren’t triaged or prioritised. Getting in touch with them seems the best way to get them picked out and worked on, otherwise you’re just depending on someone to work their way through the pile and to get to yours. So Definitely get in touch with them if you’re on holiday soon, and if you applied 6+ or 10+ weeks ago you have a good case to push for priority.
Useful information about TUI. I spoke to them a fortnight ago because we had sent off our son’s expired passport for renewal 9.5 weeks before our holiday. They advised of £1.5k amendment fees if we wanted to amend our holiday to a later date if it didn’t come back in time, which obviously got me into a hot flap. Fortunately his passport came back in just under 3 weeks. I did think that they would offer more flexibility as a household name and given the huge issues at the passport office, so I’m glad they’re offering this to people who have been waiting over 10 weeks. If anyone is in a similar position with TUI, you can also amend a passenger up to 10 days before going, so if our son’s passport hadn’t come back, I could still have gone with my mum, and not have entirely lost all our money.
