Hi adz93 there where people who had not hit the 6 week mark and where told to wait until the 6 weeks and if not received anything then to come back.They we’re assisting those flying within 2 days or less more than people who had not reached the 6 week deadline or not flying within a week. To be honest calling or emailing HMPO it’s a waste of time as I was in the same predicament you don’t get the same answer that u end up confused. Wait for the 6 weeks then if nothing changes then make your way to the Peterborough Passport Office you do not need an appointment and guarantee you that you will be seen and have answers as they can check straight away you application. They will take your reference number and will tell you that someone will call you later once they check your application.