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We got to the passport office this morning at 7am and there was all ready around 40 people in line. They’re dealing with people travelling Friday to Monday although I think a few travelling Tuesday are getting seen too. If your planning on turning up bring everything with you just in case they ask for it. We’ve been told to wait 5 hours to see if it’s processed but I’ll give them credit they’re great when you get here and can give you some good info
I’ve just had a phone call from the progress team not even the upgrade team. First phone call I’ve had off them since the 6th June even with myself and my partner ringing every day demanding a call back. She now told me that my daughters photo has been declined even though it was accepted at the very first stage, and now she says it’s very unlikely I’ll be able to get her passport in time for Monday. We did everything right and more and now we’ve been put in this situation. Hoping with everything when we turn up tomorrow they’ll be able to sort it there and then
Hi
Can I ask what stage you were at please. I’m in the same boat we fly Monday and I’ve just been told to wait. I got through to a woman from the escalating team again this morning and she just gave me a load of waffle again. I’m planning on going tomorrow hopefully get there first thing and see what they can doHi
I think our last solution is to turn up tomorrow and hope they see us. We got passed to the escalation team on Monday and still had no success just keep getting told to wait for a phone call. At our wits end tbh don’t
Know what else we can doHi all
Just asking for a bit of advice by people who’ve had success really.
First applied on the 25th April for my daughters new passport. Got told we could apply for an upgrade on the 6th June as we travel on Monday the 20th. Got told to send relevant documents to Newport then had an email from them saying we’re not dealing with it Liverpool are and they forwarded the documents to them that was last Thursday.
Rang every day since and just keep getting told to wait. My partner and I are thinking of travelling down tomorrow as they’re closed on Sundays so only leaves us a couple of days to get it sorted. Has anyone been to the office and had success
