I ended up cancelling my passport application and will be trying to get 2 child first passports through the 1 week fast track. I was told to send in a withdrawal letter (for each application) but I also requested that they put a note on my record to say that i’d asked to withdraw the application. The advisor told me not to book a fast track appointment till my withdrawal document had been uploaded which he advised could take up to 10 days.
I received a call back today (from an earlier query that I raised) and I did ask to see if my documents had been uploaded yet- bearing in mind, it was only about 3 days ago I sent them but thought I’d ask anyway- and the lady said it would take up to 3 weeks for documents to be uploaded! She said that guidance had changed from today.
Just wanted to give everyone the heads up with regards to this.
I’m thinking of booking a fast track regardless next week, for 3 weeks time and hoping the withdrawal letter has been uploaded.