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We just turned up to chase on it at the front desk in the passport office after pretty much a week of hearing nothing. Not sure if it does things up or made a difference but at least gave us the comfort that it was being looked at and someone was able to confirm it was in their queue – tbf everyone we dealt with in person was v nice and helpful
Just picked up my son’s passport at lunchtime, flying tomorrow so upgrade service got it done just in the nick of time!
We’re traveling on the 29th, emailed upgrade team on 18th, got no response and the helpline couldn’t tell us much more than that they were busy. so went into the passport office to ask on the 25th. Were very helpful, said that if we didn’t hear back on 26th to come back in. So back into the office this morning, said we’d get the passport by tomorrow morning at the latest. Just got the phonecall for payment there now and picking up in the morning.
Phew! Stressful for a first child passport! Our application had been sitting in documents received status for a month
