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I am still waiting to hear from Durham, I called passport office today and he reassured me that if I have sent the email that I am in the queue and it will get done and not to worry.
Just for a bit of reassurance a work colleague in a similar position flys on Monday 2nd, only process her upgrade request Mon 25th, got automatic email back wed 27th and then got a call today 28th to say the passport would be delivered Saturday! So I have everything crossed for everyone and we need to trust in the process
They gave me an option for which office, Durham is my closest so I said that one.
I will be charged as I am less than 10 weeks but I have heard that over 10weeks there is no charge
My upgrade experience (sons first passport) has been ok so far but quite early in the process. Called passport office who passed me through a few people and h then finally confirmed my details, requested Durham as local office. Got an email straight away which I replied to and received an automatic response, I then got a call about 2 hours later from the Durham office to say they had received the upgrade request and be in touch in 48hours. Just waiting for that call back. We don’t fly until 9th may.
In the meantime I got an email saying they required further documents (my marriage certificate) as the name on my passport and on my sons birth certificate didn’t match up, sent that next day signed for. So I have everything crossed I will hear something tomorrow
