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Good luck all, i feel they need to have a separate department for people who have been waiting more than 2 months with lost or issues that could hold it up. We are paying customers and this is unacceptable for such an important document to get passed around call centers of people that tell you different things.
Thanks for the reply Max, you must know your stuff as funny enough i rang again today and the lady said there is no lost ref number on your application, even though i sent it she spent a good 10 mins updating the application with an explaination and the ref number. Has made me feel a bit more reassured something might happen soon. She also said i can ask for a upgrade within 3 weeks of travel i have heard on here its only 2 weeks so wonder if its been tweaked.
