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@ks18 these were first time passports. I sent the email on Saturday. In the email I set out the history of the application and included dates of different contacts etc. I said my son was anxious that they had lost his passport and birth certificate, which would be expensive to replace. And finally I said that we are due to travel in 3 weeks and were worried the passport would not arrive in time as it has to get to Australia and postage can take a while. We had been waiting a very long time and clearly someone looked at the application and agreed it needed to get moving.
I’m a bit excited – just got email notification that our passport applications have both been approved!
StatusDate
Application approved 12:02pm on 11 July 2022
Documents received 12:21pm on 13 April 2022
Application received 5:45am on 24 February 2022
Identity details received 5:44am on 24 February 2022
Email sent to person confirming your identity 7:25am on 22 February 2022
Ask someone to confirm your identity 6:59am on 18 February 2022
Application submitted 6:59am on 18 February 2022Application approved 12:02pm on 11 July 2022
Documents received 12:21pm on 13 April 2022
Application received 5:41am on 24 February 2022
Identity details received 5:40am on 24 February 2022
Email sent to person confirming your identity 9:30am on 22 February 2022
Ask someone to confirm your identity 6:39am on 22 February 2022
Application submitted 6:39am on 22 February 2022This was after emailing the expedite team on the weekend.
Mine didn’t give a time frame for their reply – just:
“We have received your email. Please do not send any more emails as this may cause delays.
We can only consider expediting an application if you submitted your application at least 10 weeks ago
If this does not apply to you, you will not receive a response from this mailbox.
You cannot expedite your application face-to-face at a passport office – please do not visit us.”
I have also emailed the expedite team, hopefully we will hear from them some time today? (does anyone know how long it takes to hear from them?)
@Helly87 I’m going to try emailing the Expedite team – they can only say no, right? Any tips for what to include? So far I’ve just got the history of our application and said we need the passport for travel in 3 weeks, and the stress caused by the lengthy process.
@Helly87 thanks for sharing the email, I might send them one, can’t hurt! I just can’t believe how long this has gone on.
Well I don’t know, 3 years ago my daughter’s overseas passport application took only 2 weeks, and that included post from and to Australia! Meanwhile we are now almost 20 weeks since submission for my husband and son’s…
Aoparently they won’t expedite as we are overseas and it is a first passport. I don’t think the consulate can do anything but it might be worth a call.
The Australian Passport Office is also getting a lot of bad press for delays, but I think they are at least processing in order of receipt!
I have posted out timeline elsewhere on here but it is a first passport, overseas application.
Documents received 12:21pm on 13 April 2022
Application received 5:45am on 24 February 2022
Identity details received 5:44am on 24 February 2022
Email sent to person confirming your identity 7:25am on 22 February 2022
Ask someone to confirm your identity 6:59am on 18 February 2022
Application submitted 6:59am on 18 February 2022
Husband was contacted in May to supply additional information which was delivered according to tracking on 24/5. Husband called 3 weeks ago (as on 30/5 they emailed, threatening to cancel his application as “they had not received a response”) and they confirmed additional information had been logged as received and it was “with an examiner” . We have heard nothing more.It is ridiculous for what should be a straightforward application to take this long. The “additional information” sought was not requested of his sister when she got her passport and his birth certificate was originally obtained to support our daughter’s application 3 years ago. (He had misplaced his original and we had to send for a new one.) We know other people over here who have applied and received their passports with no fuss. My husband’s application seems to be stuck in some kind of bureaucratic quagmire. We travel in a month and I would’ve thought applying in February was plenty of time.
I feel as though his application (and our son’s) have been pushed to the bottom of the pile and will never be processed, as we are not in the UK and can’t turn up at an office, we can’t apply for an upgrade and don’t have a family emergency so are being treated as second class citizens.
Yep that does seem to be the case. It’s almost 20 weeks for us and still no passport. Th inconsistency is the biggest frustration.
Welcome to HMPO limbo land. It is 19 weeks since submitting our straightforward overseas application for first time passports. There is no rhyme or reason for how long it takes. That’s what makes it the most frustrating. I wish you luck and hope you get to have your holiday.
Great to hear people are getting their passports. We are currently at 19 weeks since application submitted, 11 weeks since documents officially received (after sitting in their mailroom for 4 weeks), 5 weeks since tracking shows our additional information was received. The passport is not needed for travel but the length of time this is taking is crazy. I am grateful that they only asked for a colour photocopy of my husband’s other passport, not the original, as we travel to the UK in 4 weeks, but were hoping his passport would be here by then – and as it stands I can’t see it ever arriving. My son’s application is a couple of days behind his father’s but is dependent on the same document and they do have his birth certificate and passport. I don’t even feel as though there’s much point in my husband phoning again as they will no doubt tell him the same thing they told him 2 weeks ago the last time he phoned.
