[user7654321]

An update that will hopefully help those still waiting:

Received email today that I needed to submit a new photo and also provided details of where my supporting documents should be returned. Emails were exchanged, new photo uploaded and application approved in the space of an hour. I was impressed by the speed and the service once the application gets out of the processing queue so this does seem to be the bottleneck.

Full timeline for me so far is therefore as follows:

Documents received (Royal Mail): 2 February
Documents received (Tracker): 10 February
Application being processed: 22 February
Photo rejected: 9 March
New Photo sent: 9 March
Application approved: 9 March

Common sense about responding to emails promptly and being polite in your communications obviously go a long way.

I do not know if my email to my MP yesterday made a difference; the processing time of two weeks is not out of line with what others have reported so perhaps it was just coincidence. However, for those still waiting with an urgent reason for travel it probably doesn’t hurt to request their help.

[user7654321]

Hello all, I am also stuck in Liverpool processing hell. My timeline as follows for a first child passport, applying from outside the UK:

Documents Received (according to Royal Mail): 2 February
Documents received (according to tracker): 10 February
Application being processed: 22 February

I called the Passport Office today to follow up and was not given very helpful information, other than to learn the application had made its way to Liverpool (the documents were originally sent to Durham). That led me to this thread.

The one action that I would recommend taking is to write to your MP. Go to https://members.parliament.Uk/members/Commons and search using your post code to find contact details.

I have done so and received a very quick response that they would raise it with the UK Visa and Immigration team at the Home Office. If everyone does the same thing and a large number of MPs reach out to that team my (perhaps naive) hope would be that it will be flagged there is a major issue and action will be taken to solve the problem. With everything going on in the world it may simply be that whoever shouts loudest at the moment gets the attention. Hopefully we can collectively raise our voices higher than the rest.

• This reply was modified 3 years ago by user7654321.

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