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I emailed Liverpool upgrade team yesterday and have my daughter’s passport today! I applied on 2nd March and fly next week. I think the lady I spoke to picked it up really quickly because they’d asked for extra documentation that it turns out they didn’t need so it should have been processed weeks ago – she even waived the fee. I put the reference number and the flight date in the subject line and attached proof of our flight.
I found out about this email address yesterday afternoon, less than 24 hours later I have my daughter’s passport in my hand (we’re traveling next week). I applied on the 3rd march, they said I needed to send extra documents which I sent straight away and had been waiting 4 weeks for them to be acknowledged. The upgrade team called first thing this morning and the woman on the phone said they’d should never have requested the extra documents as what we sent were enough. So she waived the fee and told me I could collect today from the Liverpool office. Very glad i saw this thread as otherwise I’d probably still be waiting! There is hope – good luck everyone!
