Forum Replies Created
-
Posts
-
Kind of freaking out and would appreciate some advice. Applied for first adult passport on 21st January this year, only got around to sending my documents on 28 February. Had to send my current passport to the UK from Singapore for this. DHL says parcel delivered and signed for on March 2.
I’ve called twice and the passport office still haven’t noted my documents as received. I’m traveling on May 3, 2022 and I desperately need my passport back. I’m actually willing to cancel this application and apply again later if it means I will get my passport back in time.
On the phone I’ve had mixed success. First call I made the lady was nice, told me to call back on March 12 as there might be something wrong. I rang back today and the lady was super unhelpful/rude couldn’t even locate my application in the system.
What should I do? I’ve written through the complaint line. Super nervous. It seems they’re taking an unusually long amount of time to note my documents as received.
They send back your original passport before the new one, right?
