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Hi
So can’t believe how stressful getting a renewal is.I have done renewals before and never had an issue or them asking for more information. I hope this makes sense.
I did an online application on 7th March for my two kids. Both renewals. Today one of them got approved. The other one they asked for further documentation which is my marriage certificate. Both applications have the same information. My passport is in my maiden name and I have always done paper applications. This time I did online application but I put down my maiden name not my married name. there was no section for further information so I could not state that my passport is in my maiden name. Which is allowed. Usually on the paper form I put my Married name and under section 8 I put my passport is in my maiden name. But they have both names on record. It was just confusing which name to put so I put the official passport one down for these applications. Also there was no section for more information which was really frustrating.
So I have sent them my marriage certificate today and birth certificate just in case they ask for that further down the line. Firstly I don’t understand why they want my marriage certificate as I haven’t changed my name and second how long does it take to get a passport approved after sending them more documents. My first documents took over 12 days to be received. These were sent to glasgow but now they are asking for them to be sent to Liverpool. I also don’t understand why one child was approved and not the other with the exact same information.
We are going away in May but it doesn’t look like I will get the passport on time if it takes 10 weeks from receiving documents.
Anyone able to shed a light?
Hi
So can’t believe how stressful getting a renewal is.I have done renewals before and never had an issue or them asking for more information. I hope this makes sense.
I did an online application on 7th March for my two kids. Both renewals. Today one of them got approved. The other one they asked for further documentation which is my marriage certificate. Both applications have the same information. My passport is in my maiden name and I have always done paper applications. This time I did online application but I put down my maiden name not my married name. there was no section for further information so I could not state that my passport is in my maiden name. Which is allowed. Usually on the paper form I put my Married name and under section 8 I put my passport is in my maiden name. But they have both names on record. It was just confusing which name to put so I put the official passport one down for these applications. Also there was no section for more information which was really frustrating.
So I have sent them my marriage certificate today and birth certificate just in case they ask for that further down the line. Firstly I don’t understand why they want my marriage certificate as I haven’t changed my name and second how long does it take to get a passport approved after sending them more documents. My first documents took over 12 days to be received. These were sent to glasgow but now they are asking for them to be sent to Liverpool. I also don’t understand why one child was approved and not the other with the exact same information.
We are going away in May but it doesn’t look like I will get the passport on time if it takes 10 weeks from receiving documents.
Anyone able to shed a light?
