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Have just spoke to the passport office finally today and even though if you have emailed a upgrade team within the 2 week before you fly timeline it is not guaranteed to get your passport any faster or at all before you fly its just a guideline
Has anyone else had the infuriating automatic being cut off once you have been on the phone and on hold for 2 hours on the passport advice line? I was just speaking to someone as been waiting since February the 4th for my partner’s passport and got cut off because of that 2 hour thing. Was told that anyone waiting for a passport urgently is that you will get a call from the upgrade team no later than 72 hours before your due to fly to get your passport sorted out. Don’t know if they are guaranteeing that given what it’s been like trying to get any truthful information out of them
