1st Adult Passport
Type of Application:
First UK Adult Passport
Submission Date:
2022-12-03
Date Received:
Not Recieved
Overall Experience:
1 Star – Very Stressful
Comments:
Passport received 3 May, documents received 23 May. Still waiting…. Response to calls “thank you for calling. We now have the information needed. We will contact you when we require more information. Check your email”. Submitted adult child’s application two weeks before mine and she received her passport two weeks ago and her documents back a week later. We both send our separate applications into Liverpool HM Passport. I have requested a 72hr response several times in past two weeks and no response from HM Passport yet. Nothing.
Adult Renewal Passport
Type of Application:
Adult Passport Renewal
Submission Date:
2022-07-09
Date Received:
2022-07-19
Overall Experience:
5 Star – Very Easy
Comments:
Super quick and I even changed my surname! Received passport less than a week after sending marriage certificate.
Type of Application:
Adult Passport Renewal
Submission Date:
2022-04-27
Date Received:
2022-07-20
Overall Experience:
2 Star – Stressful
Comments:
I sent my application online in April and it had been processing since the 9 of may and then about 8 weeks into the wait my application went back a step, I was not able to ask anyone about what was going on as its difficult to actually talk to someone, I was only able to get it recently as it was over ten weeks so I messaged the expedited service. After that it was really simple, I got a phone call two days later and was told to pick it up the next day at my local passport office. Picking it up was fine got there early and was only waiting for 45 minutes.
Type of Application:
Adult Passport Renewal
Submission Date:
2022-04-21
Date Received:
2022-07-16
Overall Experience:
1 Star – Very Stressful
Comments:
Incredibly stressful and frustrating experience. Took 12 weeks from application to receiving and only got it in that time frame because of helpful people in Facebook group Passport Chaos sharing useful contact details otherwise it would still be sat in a pile now.
Unhelpful and incorrect information given on both the helpline and the text service.
Staff at HMPO were polite and tried to help when I spoke to them but this system needs a complete overhaul, in particular the outsourced ‘help’line
Overseas Passport Application
Type of Application:
First UK Passport (Overseas Application)
Submission Date:
2022-05-27
Date Received:
2022-07-24
Overall Experience:
4 Star – Easy
Comments:
Passport arrived: 24 July 2022 (Australia)
Passport printed: 19 July 2022
Application approved: 18 July 2022
Documents received: 17 June 2022
Application received: 30 May 2022
Identity details received: 30 May 2022
Ask someone to confirm your identity: 27 May 2022
Application submitted: 27 May 2022
2nd May
3 renewals
Doc received 20th May.
Been with examiner since 23rd May
Holiday approaching!
Fast track adult passport – Name change
It was difficult to get an appointment online. I was told by friends to try at 8:00am, it worked. The earliest slot available for my location was 3 weeks later. The visit to the Liverpool office was simple and quick. Helpful & friendly staff.
My passport was delivered to my home 6 days later.