1st Adult Passport
Type of Application:
First UK Adult Passport
Submission Date:
2022-06-16
Date Received:
2022-07-20
Overall Experience:
4 Star – Easy
Comments:
Passport printed 10:51pm on 20 July 2022
Application approved 2:54pm on 19 July 2022
Documents received 7:20pm on 22 June 2022
Application received 2:40pm on 16 June 2022
Identity details received 2:40pm on 16 June 2022
Email sent to person confirming your identity 2:24pm on 16 June 2022
Ask someone to confirm your identity 2:17pm on 16 June 2022
Application submitted 2:17pm on 16 June 2022
Type of Application:
First UK Adult Passport
Submission Date:
2022-04-20
Date Received:
2022-07-21
Overall Experience:
1 Star – Very Stressful
Comments:
Outsourcing group is abysmal and absolute waste of tax payer money. Don’t know what’s actually happening and don’t do the job. The actual passport offices seem relatively decent but talking to someone who actually knows anything is a miracle! So many of them are downright rude as well.
My MP was really good though.
Adult Renewal Passport
Type of Application:
Adult Passport Renewal
Submission Date:
2022-07-18
Date Received:
2022-07-25
Overall Experience:
5 Star – Very Easy
Comments:
I thought this was going to be a lengthy process after the recent press reports, and was panicking I wouldn’t receive this in time to go on holiday. I tried numerous times to book a fast track appointment with no luck – so took a chance and just did the normal online process. Didn’t need to worry! received passport in 8 days!
Type of Application:
Adult Passport Renewal
Submission Date:
2022-07-20
Date Received:
2022-07-27
Overall Experience:
5 Star – Very Easy
Comments:
Super super quick. I recommend getting your photo taken at a professional place like SnappySnaps to avoid any unnecessary delays.
Passport printed 5:04am on 25 July 2022
Application approved 1:11pm on 22 July 2022
Documents received 2:29pm on 21 July 2022
Application received 4:43pm on 20 July 2022
Application submitted 4:43pm on 20 July 2022
Type of Application:
Adult Passport Renewal
Submission Date:
2022-05-31
Date Received:
2022-07-14
Overall Experience:
2 Star – Stressful
Comments:
Lack of communication from HMPO. Calls being left hanging on hold and then cut off. Being told it was being processed and that messages were being passed on and call backs promised but didn’t happen.
Type of Application:
Adult Passport Renewal
Submission Date:
2022-07-16
Date Received:
2022-07-25
Overall Experience:
5 Star – Very Easy
Comments:
Was very easy to apply for my passport renewal online.
Type of Application:
Adult Passport Renewal
Submission Date:
2022-07-18
Date Received:
2022-07-25
Overall Experience:
5 Star – Very Easy
Comments:
Used post office digital check and send old passport was sent from Hampshire to the dreaded Durham office but I need not have worried the whole procedure from start to finish took 7 days nearly to the hour noticed new passport was printed twenty to midnight so they must be working around the clock to clear the backlog 5* experience thank you Durham.
Type of Application:
Adult Passport Renewal
Submission Date:
2022-05-03
Date Received:
2022-07-22
Overall Experience:
2 Star – Stressful
Comments:
The whole thing was a nightmare. Royal Mail failed to get a signature for delivery. I missed a long-postponed trip to Barcelona. Was worried I would miss my August holiday too. I regret not using the online application massively as other family members had a speedy turnaround with this service. When I used a phone number I found on this site, the Passport agents I spoke to were reactive, helpful and polite so kudos to them operating under what must be considerable stress.
Type of Application:
Adult Passport Renewal
Submission Date:
2022-07-09
Date Received:
2022-07-25
Overall Experience:
4 Star – Easy
Comments:
Took 11 days to acknowledge receipt of old passport. Then 4 days to approve/print/deliver
Type of Application:
Adult Passport Renewal
Submission Date:
2022-05-09
Date Received:
2022-07-05
Overall Experience:
2 Star – Stressful
Comments:
I used the check and send service via the post office on the 9th of May 2022, HPMO textme on the 19th may to say they have received it.
Once it had been 6 weeks I regularly contacted the passport office asking for updates, each time I was told it was in examination and that I should allow up to 10 weeks. I requested a call back to get an upgrade and 3 times they cut me off and never got through to them to request one.
It got to the 20th of July and I needed my passport for travel on the 29th so I kept ringing to get an upgrade and then Peterborough rejected my request for some reason, they do not tell you why.
On the 21st I received a call back which I requested and got through to the progress team who then requested an upgrade once again. I called back on Saturday the 23rd but got told they are shut and will contact me on Monday.
Monday morning (25/07) I received a call at 8am from Peterborough passport office to say I have been upgraded free of charge due to my date of travel and wait and that they are printing my passport, the man advised me to pick it up in person today as the postage could take a few days. I drove around 1 hour each way and collected it within minutes, they didn’t even ask for ID just asked my D.O.B and handed it over.
Type of Application:
Adult Passport Renewal
Submission Date:
2022-07-15
Date Received:
2022-07-21
Overall Experience:
5 Star – Very Easy
Comments:
After applying for an Irish passport over 12 weeks ago, I decided to renew my British passport due to delays in the Irish Passport to ensure we don’t miss out on our holiday at the end of August. Applied on Friday, the passport arrived the following Thursday. Amazing service!
Type of Application:
Adult Passport Renewal
Submission Date:
2022-07-15
Date Received:
2022-07-25
Overall Experience:
5 Star – Very Easy
Comments:
I cannot believe how quick it has been. The application was submitted late in the evening (10pm) on the Friday 15th using Photome for the Photo.
I sent the old documents (including Marriage Certificate for change of name) on Saturday First Class Registered Post. They received them on the Tuesday 19th. On Friday 22nd they said it had been printed.
It arrived today 25th!
Considering there was two Saturdays and two Sundays in the ten days, the turnaround is amazing.
1st Child Passport
Type of Application:
First Child Passport
Submission Date:
2022-06-18
Date Received:
2022-07-25
Overall Experience:
5 Star – Very Easy
Comments:
Passport application sent 18/06 confirmed by signature 20/06 passport accepted 22/07 printed 23/07 and received 25/07
Child Renewal
Type of Application:
Child Renewal
Submission Date:
2022-07-13
Date Received:
2022-07-22
Overall Experience:
4 Star – Easy
Comments:
Asked our child’s teacher to confirm their identity twice once before the old passport was sent and once after they received it for some reason. Person on the helpline had no idea why. Overall very quick process though.
Type of Application:
Child Renewal
Submission Date:
2022-05-05
Date Received:
2022-07-25
Overall Experience:
Please Rate out of 5
Comments:
Overseas child renewal
Type of Application:
Child Renewal
Submission Date:
2022-04-24
Date Received:
2022-05-12
Overall Experience:
5 Star – Very Easy
Comments:
Applied online with a photo I took myself on an iPhone, the photo was pre-approved by the Gov website, sent the old passport by registered next day delivery and was lucky the whole process was dealt with amazingly quickly, just under 3 weeks from start to finish. The passport was processed at the Peterborough Office.