1st Adult Passport
Submission Date
2022-02-22
Date Received
2022-03-21
Experience:
5 Star – Very Easy
23 Feb documents arrived
9 March they claimed they received
13 March they approved my passport
18 March they print and sent the passport
21 March they delivered the passport
Still waiting for my original documents
Adult Renewal Passport
Submission Date
2022-03-03
Date Received
2022-03-25
Experience:
5 Star – Very Easy
Good, but no notification that it was ever sent from the office so had no timeframe to expect its delivery
Submission Date
2022-02-02
Date Received
2022-03-25
Experience:
1 Star – Very Stressful
Shocking! First line call handlers useless, then over an hour wait each time to get through to someone who could potentially help.
Wouldn’t survive in the real world!
Submission Date
2022-02-27
Date Received
2022-03-16
Experience:
5 Star – Very Easy
Quicker than expected
Submission Date
2022-03-01
Date Received
2022-03-25
Experience:
4 Star – Easy
Easy renewal process, just a shame about the delays between updates / acknowledgements. Texts / emails from HMPO don’t mention you can track your passport with TNT using your passport application reference and many people including myself don’t receive any tracking info at all.
Submission Date
2022-03-07
Date Received
2022-03-26
Experience:
4 Star – Easy
Very easy from start to finish. Once office acknowledged old passport received it went very quickly. TNT not so great!
Submission Date
2022-03-03
Date Received
2022-03-28
Experience:
2 Star – Stressful
Poor service when speaking to the passport office and TNT never sent me tracking – I looked it up myself using the passport reference for tracking
Submission Date
2022-02-27
Date Received
2022-03-28
Experience:
4 Star – Easy
Sent old passport by recorded delivery – took over 2 weeks from delivery for the Passport Office to acknowledge receipt and to update the online tracker, which was concerning.
1st Child Passport
Submission Date
2022-02-02
Date Received
2022-03-22
Experience:
2 Star – Stressful
Many friends getting it back before me, later told mine was sent on from Bootle to Durham to cope with demand. Got it back 10 days before we are due to fly so thankful for that.
Child Renewal Passport
Submission Date
2022-03-04
Date Received
2022-03-28
Experience:
5 Star – Very Easy
Waited 6 days after notified it had been printed.
Submission Date
2022-03-07
Date Received
2022-03-27
Experience:
4 Star – Easy
I sent my daughters’ passport renewals and mine all on the same day but they all went to different offices. This one went to the Corby office and was the fastest. Mine went to Hemel Hempstead and has been approved and printed but not yet received, the other daughter’s went to Glasgow and was approved on Friday but not printed or received.
Submission Date
2022-03-11
Date Received
2022-03-28
Experience:
5 Star – Very Easy
Applied online and had to send documents to Liverpool. Very impressed with turnaround. Did my other child passport application the same day, went to Peterborough and been sent for printing but not heard anything beyond that.
Submission Date
2022-03-01
Date Received
2022-03-25
Experience:
4 Star – Easy
Took 13 calendar days from online application for the website to show that old passport had been received. Thought it had got lost. Thereafter, quite quick. Tracking system seems to have a delay as we received passport after 24 days but website tracker still says that it has not been dispatched. Also, was told we would be notified once it had been sent, but we were not. Ours was delivered with normal royal mail post, not TNT or signed for.
Submission Date
2022-03-05
Date Received
2022-03-28
Experience:
2 Star – Stressful
It took over a week for HMPO to register they had received the old passport. A week from being approved to printing and no notification was given about the tracking. Passport just left in the letterbox.