1st Adult Passport
Type of Application:
First UK Adult Passport
Submission Date:
2022-02-24
Date Received:
2022-05-27
Overall Experience:
1 Star – Very Stressful
Comments:
Worst UK government service.
Adult Renewal Passport
Type of Application:
Adult Passport Renewal
Submission Date:
2022-05-08
Date Received:
2022-05-28
Overall Experience:
Please Rate out of 5
Comments:
It took 10 days after delivery (as recorded by Royal Mail) for the Passport Office to recognise that the old passport had been received, but then the process seemed to move quickly.
Type of Application:
Adult Passport Renewal
Submission Date:
2022-05-05
Date Received:
2022-05-26
Overall Experience:
5 Star – Very Easy
Comments:
Overall a very smooth and fast experience from the Liverpool office. Delivered 26 May 2022, took approximately 21 days.
I submitted my photo with a digital code and sent my passport tracked and signed.
I was kept up to date each time my passport moved through the process, both via email and text message.
Passport printed 10:30am on 25 May 2022
Application approved 1:54pm on 23 May 2022
Documents received 2:33pm on 19 May 2022
Application received 3:39pm on 5 May 2022
Application submitted 3:39pm on 5 May 2022
Type of Application:
Adult Passport Renewal
Submission Date:
2022-05-03
Date Received:
2022-05-27
Overall Experience:
5 Star – Very Easy
Comments:
Passport printed 5:04pm on 25 May 2022
Application approved 6:49pm on 23 May 2022
New photo received 12:07pm on 23 May 2022
Photo rejected 11:35am on 23 May 2022
New photo received 8:20am on 21 May 2022
Photo rejected 4:23pm on 20 May 2022
Documents received 2:23pm on 18 May 2022
Application received 4:34pm on 3 May 2022
Application submitted 4:33pm on 3 May 2022
Type of Application:
Adult Passport Renewal
Submission Date:
2022-04-27
Date Received:
2022-05-28
Overall Experience:
4 Star – Easy
Comments:
Applied online on 27th April and logged at Newport Office. Sent through old passport in 27th April and this was received on 28th April.
Documents registered 3rd May.
Application processing started 6th May and was stuck on this until 25th May. Then within days was approved, printed and sent.
1st Child Passport
Type of Application:
First Child Passport
Submission Date:
2022-04-22
Date Received:
2022-05-31
Overall Experience:
5 Star – Very Easy
Comments:
I was so worried about not getting the passport onetime due to the media hype, all staff I spoke to were very helpful and friendly. Even with a problem with the ID process my application was approved the following day.
Passport printed 2:04pm on 28 May 2022
Application approved 10:19am on 26 May 2022
Identity details received 10:10pm on 25 May 2022
Email sent to person confirming your identity 2:41pm on 25 May 2022
Ask someone to confirm your identity 1:40pm on 25 May 2022
Documents received 11:37am on 9 May 2022
Application received 10:00pm on 25 April 2022
Identity details received 10:00pm on 25 April 2022
Email sent to person confirming your identity 6:52pm on 22 April 2022
Ask someone to confirm your identity 6:47pm on 22 April 2022
Application submitted 6:47pm on 22 April
Child Renewal
Type of Application:
Child Renewal
Submission Date:
2022-04-01
Date Received:
2022-05-26
Overall Experience:
1 Star – Very Stressful
Comments:
Only received due to going to local passport office as upgrade team hadn’t called back.
Type of Application:
Child Renewal
Submission Date:
2022-04-26
Date Received:
2022-05-16
Overall Experience:
5 Star – Very Easy
Comments:
Quick even though had to resubmit photo.
Overseas Passport Application
Type of Application:
First UK Passport (Overseas Application)
Submission Date:
2022-03-17
Date Received:
2022-05-29
Overall Experience:
5 Star – Very Easy