Yes, I emailed the expedited service – it’s different to the escalation and the upgrade services. It is basically for people whose applications have been stuck in the system. They say that they will ignore your email if your application hasn’t been in the system for long enough. Escalated and upgrade require proof of travel. @boblee4 email expeditedservice@hmpo.gov.uk and set out all your dealings with HMPO and when everything was submitted. That’s what I did and they got our application moving.