Durham

[beckyelizabeth24]

Thank you, I did ring this number and they were the people that have said they can’t contact Durham except via email . I just don’t understand how customer service cannot speak to the Durham office directly for urgent matters. He told me the application can’t be withdrawn until an examiner picks it up which could be weeks- yet I’ve paid for a 7 day fast track which was already 2 days ago

[Passportwait]

It makes no sense and don’t know why it’s taking sooo long for an examiner to look at them,we wanted to go on holiday in may but can’t book anything just incase 😭

[beckyelizabeth24]

I know it’s silly! My friend sent for her sons passport the same day I sent my daughters off and his arrived yesterday! Makes no sense the order they do them in

[Passportwait]

My sister put in for her child’s renewal a week after me and they just sent an email saying it’s printed and ready to be sent out, didn’t have to go through the processing stage

[jb22f]

Annie what date did you contact your mp? And how long after til it was approved?

[Paul22]

Emergency Travel
—————-
I need to travel due to emergency on compassionate reason. My passport is with them for renewal. I contacted them and raised a request on 05th April. Status of the application moved to “Approved” yesterday morning. When I contacted again this morning, they said that it happened on normal schedule and I’ll receive the passport in 7-10 working days. I need to travel as soon as possible as my father is in ICU. I have been speaking to different people but they all insist to wait for 7-10 working days.
Any advice if there is any other way for me to travel will be much appreciated

[jb22f]

When did you go into processing Paul? And you could travel to pick up the passport

[Paul22]

Hi jb22f, it went to processing on 10th March. I can travel to pick up the passport

[jb22f]

You can or you can’t travel? Once it’s printed you could arrange to pick it up with them?

[jb22f]

Keep checking with TNT as they can can sometimes print and send but it’s not updated. I hope you get somewhere soon with it all. Especially under the circumstances

[Paul22]

I can travel to the passport office to pick it up but the problem is they are not willing to speed up the process of printing it. Looks like there is no other way to travel abroad even for any emergency reasons 🙁

[Paul22]

Thanks jb22f. I will check TNT. I believe I should enter the application reference as the customer reference to search in TNT website

[jb22f]

It’s bloody ridiculous all this palava! My sister applied for passport two weeks ago. Approved and printed already

[Passportwait]

So sorry paul22 really hope u get the passport for u to be with your father, u think they would print it straight away for u.
I just spent almost 2 hours waiting for them to answer the bloody phone finally answered and the examiner has until 4.50 today to get bk to me to see if I need to send anything else in, I’m really hoping I won’t and they will approve it there and then but can prob see me bk on the phone later as they prob will ignore the message they have left 😟
Jb22f this is exactly what happened with my sisters sons passport applied and approved straight away,which I’m glad but gutted I’m still waiting for my child’s lol

[Paul22]

Thanks jb22f and Passportwait.

I got a reply from Durham escalated case. They said my application was processed before they received the emergency requirement. It has now gone to be printed centrally instead at Durham office. Now, I have to wait.

One information we could derive is, if any of your applications went to processing around my date i.e. 10th March, you could hopefully expect to be approved soon

[Author]

Posts